FAQ

What materials do you use in your jewellery?

Currently our jewellery is made from a stainless steel or sterling silver base. 
Our gold jewellery is plating with a high quality 18k gold plating and PVD plating, this extra layer of plating makes the jewellery waterproof, tarnish free and hypoallergenic!

Our jewellery is also lead and nickel free!


Do you offer custom designs?

We will be launching some custom initial, charm and engraving products soon!

Please note that these will be done by pre ordered and may take up to 3-4 weeks to arrive depending on shipping times.


How do you package your products?

We use eco friendly, biodegradable or recycled materials for our packaging!
We want to make sure all of our products are delivered to you safe, looking cute and not adding waste to our environment.

We use recycled seed paper for our jewellery cards so that once you have received your product you can plant the card and get some flowers, herbs or greenery out of it!


Do you ship internationally?

At the moment we do not offer international shipping but we will be in the near future!


How long will it take for my order to arrive?

Your products should be with you between 4-7 days after you placed the order.|
Please see our shipping and exchanges for more information.


Do you offer returns or exchanges?

Yes, please see our returns and exchange policy for more details

 

How do you recommend caring for the jewellery?

Please see our jewellery care guide for more information!

 

Do you use sustainable or eco-friendly practices in your business?

YES!!! We are committed to being as sustainable and eco-friendly as possible. We use recycled materials whenever possible, and we carefully consider the environmental impact of all of our business decisions. We also offset our carbon emissions to help mitigate any negative impact on the environment. We believe that it is important to take care of the planet, and we are constantly looking for ways to reduce our environmental footprint

See our packaging infomation to learn more about what we use here at Māhina 


Do you collaborate with any charities or non-profits?

Yes, We believe that it is important to give back to our community and make a positive impact using our platform. To support these efforts, we will be creating specific product launches and jewellery lines where proceeds will be donated to charities and organisations near and dear to our heart here in Aotearoa


How do you ensure high-quality products?

We make sure to quality test, wear and inspect all out jewellery we receive from our suppliers before selling them to you. We want to make sure all our jewellery is hypoallergenic, waterproof and tarnish free before we put them up on our website!

We are always looking for jewellery testers so if that interests you please see our jewellery testers blog post for more details!


How can I stay updated on new products and promotions?

You can sign up for our mailing list at the bottom of our website and also follow our social media for more updates, launches, behind the scenes, giveaways and more!

Instagram and Tiktok- @Mahinacollective

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